FAQ

Got
Questions?

Everything you need to know about COOVOAMAE, heat therapy, and getting the most from your mask.

Product Use
Heat Therapy
FSA / HSA
Shipping & Returns
Care & Cleaning
PRODUCT USE
How long should I use it each day?+

We recommend 15–20 minutes per session, once or twice daily. The mask features an automatic 20-minute shutoff for safety and convenience. Most users notice significant improvement in dry eye symptoms within 2–4 weeks of consistent use.

How long does the battery last?+

The 1500mAh lithium-ion battery supports approximately 3–4 full 20-minute sessions on a single charge. Recharge via USB-C in roughly 90 minutes.

Can I use it on an airplane?+

Absolutely. COOVOAMAE is fully wireless and foldable and is the perfect companion for long-haul flights.

HEAT THERAPY
Does warm compress therapy actually work for dry eye?+

Yes. Warm compress therapy is the most commonly recommended first-line treatment for meibomian gland dysfunction and evaporative dry eye.

Which heat setting is right for me?+

35°C is ideal for relaxation and sleep preparation. 45°C is the clinically recommended temperature for dry eye therapy. 55°C is for severe MGD and should be used under professional guidance.

FSA / HSA
Is COOVOAMAE FSA/HSA eligible?+

Yes. COOVOAMAE is a certified FSA/HSA eligible expense. Every order includes a medical necessity letter and an itemized receipt.

How do I pay with my FSA/HSA card?+

Simply use your FSA/HSA debit card at checkout or submit your receipt later. View the full FSA/HSA guide →

SHIPPING & RETURNS
How long does shipping take?+

Free standard US shipping arrives in 3–5 business days. Expedited 2-day delivery is available for $9.99.

How do I return or exchange my order?+

We offer hassle-free returns within 30 days of delivery for a full refund.

CARE & CLEANING
Can the silk cover be machine washed?+

Yes. The silk cover is removable and machine washable on a cold, delicate cycle, or hand wash and lay flat to dry.

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